Privacy Policy
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services.
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To provide our Users with ongoing customer assistance and technical support.
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Shopify.com platform. Shopify.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
Our site uses cookies to distinguish you from other users, we use these to provide you with a good browsing experience and to improve our site usability and performance. By browsing our site, you agree to our use of non-privacy intrusive cookies.
A cookie is a small file that we store on your browser and/or your computer. We use the following cookies:
Strictly necessary cookies - Cookies that are required for our site to function properly. They may include cookies that allow you to log into secure areas of our site or make use of payment services.
Analytical/performance cookies - Cookies that allow us to recognise and count visitors and see how visitors move around our site. This helps us to improve the way our site works. We also use cookies to compile visitor statistics such as how many people have visit our site, how they reached the site, what type of devices our visitors are using (to see whether our site works as expected on those devices), how long is spent on our site and what pages are viewed.
Functionality cookies - Cookies that are used to recognise you when you revisit to our site. This allows us to personalise the site content for you, greet you by name and etc.
Targeting cookies - Cookies that record your visit to our site, the pages you visit and links you click on. This information can be used by us and third parties to make our site and our advertising more relevant to you. We may also share this information with third parties for this purpose but only if you consent to such sharing.
Social Website cookies - Cookies that are set by the third party social media sites to which they relate, including: Facebook, Google, Microsoft, Twitter, Pinterest, Snapchat, TikTok
The privacy implications vary between social media companies and are dependent on your privacy settings (chosen on these sites). Please refer to the social media site's privacy and cookies policy for further information.
Please note that third parties (such as Google Analytics, etc) may use cookies, which we cannot control. Cookies of this nature will most likely be Analytical/performance cookies and/or Targeting cookies.
How to access cookie settings in various browsers:
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout
Further information about cookies:A good source of information about cookies can be found at All About Cookies
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at contact@englishhoney.co.uk or send us mail to: The English Honey Company, Unit 20, Pillaton Hall Farm, Pillaton, Penkridge, Staffordshire, ST19 5RZ.
Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and The English Honey Company contact information:
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@englishhoney.co.uk or send us mail to: The English Honey Company, Unit 20, Pillaton Hall Farm, Pillaton, Penkridge, Staffordshire, ST19 5RZ.